2025-01-09
Should I Hire a Salesforce Admin or Look for On-Demand Help?
By: Paul Karaffa
If your business relies on Salesforce to manage operations, you know how important it is to have the right support when something goes wrong or you need to implement a new feature. The question is, do you hire a full-time Salesforce admin or turn to an on-demand service? Let’s break this down and figure out what makes the most sense for your business.
1. Flexibility and Accessibility
Hiring a Full-Time Admin:
Bringing on a Salesforce admin full-time can be great if you have a steady stream of ongoing work. But let’s be real... not every business has that kind of demand. If your needs are project-based or unpredictable, a full-time hire might leave you paying for someone who’s underutilized half the time.
Bringing on a Salesforce admin full-time can be great if you have a steady stream of ongoing work. But let’s be real... not every business has that kind of demand. If your needs are project-based or unpredictable, a full-time hire might leave you paying for someone who’s underutilized half the time.
On-Demand Support:
With on-demand Salesforce support, like AdminNow, you only pay for what you need, when you need it. Whether it’s troubleshooting an issue or building a new automation, you’re connected with an expert who gets to work immediately—no contracts, no onboarding.
With on-demand Salesforce support, like AdminNow, you only pay for what you need, when you need it. Whether it’s troubleshooting an issue or building a new automation, you’re connected with an expert who gets to work immediately—no contracts, no onboarding.
Winner: On-demand support for its scalability and immediate availability.
2. Cost Efficiency
Hiring a Full-Time Admin:
Salaries for Salesforce admins can run $80K-$120K annually, and that doesn’t even include benefits, training, and overhead. For small and medium-sized businesses, that’s a huge investment, especially if you don’t have a constant workload to justify it.
Salaries for Salesforce admins can run $80K-$120K annually, and that doesn’t even include benefits, training, and overhead. For small and medium-sized businesses, that’s a huge investment, especially if you don’t have a constant workload to justify it.
On-Demand Support:
On-demand services charge by the hour (or minute, like AdminNow) or by the project, making them a budget-friendly choice for businesses with intermittent Salesforce needs. You’re not locked into paying for idle time, and there are no hidden costs—just results.
On-demand services charge by the hour (or minute, like AdminNow) or by the project, making them a budget-friendly choice for businesses with intermittent Salesforce needs. You’re not locked into paying for idle time, and there are no hidden costs—just results.
Winner: On-demand support, hands down.
3. Quality of Expertise
Hiring a Full-Time Admin:
The quality of your admin depends on who you hire. If you’ve got a great recruiter or a deep network, you might land someone amazing. But let’s face it, not every hire lives up to expectations. And even the best admin might not have expertise in every area of Salesforce.
The quality of your admin depends on who you hire. If you’ve got a great recruiter or a deep network, you might land someone amazing. But let’s face it, not every hire lives up to expectations. And even the best admin might not have expertise in every area of Salesforce.
On-Demand Support:
AdminNow let's you tap into a network of specialized Salesforce experts. Need someone who knows Service Cloud inside and out? Or maybe an Einstein Analytics pro? You can get exactly what you need, every time. Plus, reviews and rankings help you avoid wasting time on the wrong fit.
AdminNow let's you tap into a network of specialized Salesforce experts. Need someone who knows Service Cloud inside and out? Or maybe an Einstein Analytics pro? You can get exactly what you need, every time. Plus, reviews and rankings help you avoid wasting time on the wrong fit.
Winner: On-demand support, for its depth of expertise and transparency.
4. Speed of Implementation
Hiring a Full-Time Admin:
Hiring is slow. Between posting the job, interviewing candidates, and onboarding, weeks (or months) can pass before you have someone up and running. If you’re dealing with an urgent Salesforce issue, that’s just not going to cut it.
Hiring is slow. Between posting the job, interviewing candidates, and onboarding, weeks (or months) can pass before you have someone up and running. If you’re dealing with an urgent Salesforce issue, that’s just not going to cut it.
On-Demand Support:
Need help now? AdminNow's service connects you with Salesforce experts in minutes. No waiting, no red tape—just solutions when you need them most.
Need help now? AdminNow's service connects you with Salesforce experts in minutes. No waiting, no red tape—just solutions when you need them most.
Winner: On-demand support for its speed.
5. Long-Term Needs vs. On-Demand Support
Hiring a Full-Time Admin:
If your Salesforce needs are consistent and complex, a full-time admin might make sense. They can take the time to learn your business inside out and provide day-to-day management.
If your Salesforce needs are consistent and complex, a full-time admin might make sense. They can take the time to learn your business inside out and provide day-to-day management.
On-Demand Support:
For businesses with short-term projects, occasional issues, or unpredictable workloads, AdminNow is the way to go. It’s also a great stopgap while you’re searching for the right full-time hire.
For businesses with short-term projects, occasional issues, or unpredictable workloads, AdminNow is the way to go. It’s also a great stopgap while you’re searching for the right full-time hire.
Winner: It depends on your needs. Full-time for long-term consistency, on-demand for flexibility.
6. Security and Accountability
Hiring a Full-Time Admin:
When you have someone in-house, you’re in control of their access and protocols. But even then, mistakes happen, and managing accountability takes effort.
When you have someone in-house, you’re in control of their access and protocols. But even then, mistakes happen, and managing accountability takes effort.
On-Demand Support:
With AdminNow, every session is logged and recorded, so you have a clear record of what was done and by whom. Experts follow strict guidelines to ensure data security, and you’re reminded not to share sensitive information unnecessarily.
With AdminNow, every session is logged and recorded, so you have a clear record of what was done and by whom. Experts follow strict guidelines to ensure data security, and you’re reminded not to share sensitive information unnecessarily.
Winner: Tie. Both options can be secure if managed correctly.
Conclusion
So, what’s the best option for your Salesforce needs? It really depends:
- Hire a Full-Time Admin if your business has steady, ongoing Salesforce tasks that require constant oversight.
- Go AdminNow if your needs are project-based, unpredictable, or you’re just not ready to commit to a full-time hire.
For a lot of businesses, the sweet spot is a hybrid approach... a lean in-house team for daily management and AdminNow experts for specialized tasks or overflow work.
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